Who we are and what we do?
We provide healthcare services and domiciliary in and around Northern Ireland. Our aim is to deliver quality support and care to clients with challenging behaviour, communication difficulties, mental health or learning disabilities.
Our aim is to deliver quality support and care to adults with challenging behaviour, communication difficulties, mental health or learning disabilities.
Our team work within the local community and promote the value that people who require supported living services including those with learning disabilities have the same fundamental rights as anyone else in society, which includes the right to develop and make informed choices about their lives. We provide a range of specialist residential and supported living services to support the people with Autism, Epilepsy, Asperger’s Syndrome, challenging behaviour or a mental health condition.
Our Aim
Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.
Customer expectations are rising in all areas of service industries. Our mission is to meet and exceed these expectations across our service.
Philosophy of Care
We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.
We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.
Our Staff
Our staff are trained to observe potential triggers, recognise early signs of relapse, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.
We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.
Our staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA programme.
Our Approach
The quality of care and support we provide to the people in our services is always our priority. We are proud of our commitment to quality and as a leading provider in the sector, we are consistently looking for ways in which we can improve and enable the people we support to live the lives they want; lives which are fulfilling, meaningful and happy.
We aim to have Good and Outstanding services than any other provider in Health or Social Care, but we’re also not complacent and recognise there is always so much more that we could do. The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.
Mental health is something that we can all relate to and something we provide support for in all services. Specialist mental health services support people with a diagnosed mental health condition, which can be anything from:
- Anxiety and panic disorders
- Bipolar disorder
- Depression
- Psychosis
Through self-development and collaborative support with staff, the people we support gain self-confidence and improved emotional wellbeing on their pathway to independence and recovery.
We will do this by incorporating the Wellness Recovery Action Plan (WRAP)
- Discover your own simple, safe wellness tools
- Develop a list of things to do every day to stay as well as possible
- Identify upsetting events, early warning signs and signs that things have gotten much worse and, using wellness tools, develop action plans for responding at these times
- Create a crisis plan
- Create a post-crisis plan
WRAP is for anyone, any time. It will support you in being the way you want to be and doing the things you want to do.
